vb11 Privacy Policy

1.1 Information Collected at Registration

When you open an account at vb11, we collect the following information from you:

• Full name and date of birth — for age verification (service is available to users aged 21+ only).
• Valid email address — for account communications and security-related messages.
• Mobile number — for identity verification (OTP) and important notifications.
• Username and password — for account security.
• Preferred currency and language settings.

1.2 Financial and Identity Verification Information

To manage financial transactions and prevent fraud, we may collect the following information:

• National ID card (NID) or passport details — as part of the Know Your Customer (KYC) process.
• bKash, Nagad, Rocket, or Upay account details — to complete transactions.
• Deposit and withdrawal history — for account balance and transaction records.

1.3 Automatically Collected Information

While you use vb11, our system automatically collects certain technical information:

• IP address and device identifier information.
• Browser type, operating system, and device type.
• Session duration, pages visited, and click patterns.
• Information obtained from cookies and similar tracking technologies.
• Referral source — where you came from before arriving at our site.

2.1 Service Operation and Improvement

We use the information you provide for the following purposes:

• To manage account creation, verification, and administration.
• To process deposit and withdrawal requests — the minimum deposit at vb11 is ৳300 and the minimum withdrawal is ৳800.
• To provide bonuses and promotional offers, such as the 200% welcome bonus.
• To identify platform errors and provide technical support.
• To personalise the user experience and provide relevant game recommendations.

2.2 Security and Legal Compliance

To ensure a safe and fair environment, vb11 uses your information to:

• Detect and prevent fraud, money laundering, and other illegal activities.
• Complete age verification — only individuals aged 21+ may use vb11.
• Meet applicable legal and regulatory obligations.
• Assist with dispute resolution and account-related investigations.

2.3 Communications and Marketing

With your consent, we may send the following communications:

• Important account-related notifications — these are always sent.
• Special offers, bonuses, and promotional messages — you can opt out at any time.
• Updates about new games and features.
• Responsible gaming information and support messages.

3.1 Sharing Information with Third Parties

vb11 does not sell your personal information. However, in certain circumstances, information may be shared with the following parties:

• Payment processors: Necessary information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Game providers: Gameplay data may be shared with game developers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others.
• Technology partners: Trusted partners who provide site operation, analytics, and security services.
• Legal authorities: With relevant authorities in the case of a court order or legal obligation.

3.2 International Data Transfers

Our servers and processing facilities may be located in various countries. When transferring data, we ensure that adequate data protection measures are in place in the destination country and that applicable international data protection standards are being met.

4.1 What Cookies Are and How We Use Them

Cookies are small text files stored on your device. vb11 uses the following types of cookies:

• Essential cookies: Essential for the basic functionality of the site — maintaining login sessions, security verification, and so on. These cannot be turned off.
• Functionality cookies: To remember your preferences and settings, such as language selection and game configuration.
• Analytics cookies: To understand site usage patterns and improve the user experience.

4.2 Cookie Controls

You can block or delete most cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent certain key features of vb11, such as login and game loading, from working properly.

5.1 Technical Security

vb11 uses industry-standard security technology to keep your information safe:

• SSL (Secure Sockets Layer) encryption — full protection during data transmission.
• Encryption of stored data — particularly passwords and financial information.
• Firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments.
• Two-Factor Authentication (2FA) support.

5.2 Organisational Security

Alongside technical measures, we take the following organisational steps:

• Only authorised staff may access user information on a need-to-know basis.
• All staff receive training on data privacy.
• In the event of a data breach, affected users are notified within a defined timeframe.

6.1 Right to Access and Correct Information

As a vb11 user, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted — however, this may not be possible where legal or regulatory obligations apply.
• Right to restrict processing: You may request that processing of your information be restricted for specific reasons.
• Right to opt out of marketing: You may stop promotional communications at any time.

6.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for the applicable period for legal, regulatory, and business reasons. Once that period has passed, the information is securely deleted or anonymised.

7.1 Age-Based Policy

vb11 is a 21+ platform. We do not knowingly collect information from any person under the age of 21. Age verification is mandatory at registration. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately, and any active balance will be returned in accordance with our rules.

If you suspect that a minor is using vb11, please notify our support team immediately.

8.1 Notice of Changes

vb11 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A clear notice will be displayed on the site.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use vb11 after any changes, you will be considered to have consented to the updated policy. If you do not agree with the new policy, you may contact our support team to request that your account be closed.

9.1 Privacy-Related Requests

If you have any questions about this privacy policy, wish to request access to, correction of, or deletion of your information, or want to report a privacy violation, please contact us in the following ways:

9.2 Related Policies

You may also view the following pages related to this privacy policy:

• Terms and Conditions — general terms of use.
• Responsible Gaming — guidelines for safe and informed gaming.
• FAQ — common questions and answers.